FREQUENTLY ASKED QUESTIONS

Refined Answers for the Discerning Few.

Welcome to the Kingsmen Couture FAQs page — your guide to understanding our world of timeless craftsmanship and modern luxury. If you seek more personalized assistance, we are always here for you at kingsmencoutureau@gmail.com

ABOUT KINGSMEN COUTURE

What is Kingsmen Couture?
Kingsmen Couture is a luxury fashion house dedicated to crafting garments and footwear that embody timeless elegance, modern sophistication, and enduring craftsmanship. We sculpt leather and suede into heirlooms of identity, designed for those who lead with quiet power and cultured distinction.

Where are your products made?
Every Kingsmen Couture piece is meticulously crafted by master artisans. We source the finest materials globally and commit to traditional techniques refined for today’s elite.

What materials do you use?
We exclusively use premium leather and premium suede, ensuring every creation offers unrivaled texture, comfort, and durability. Our approach values ethical sourcing, artistry, and longevity.

ABOUT US

SIZING & CUSTOM ORDERS

How do I find my size?
We offer detailed size charts for both men and women, including guides in centimeters and inches. Additionally, we provide illustrated fitting instructions to help you measure accurately.

Do you offer made-to-measure services?
Yes. Our made-to-measure program allows you to submit six key measurements via a custom form. After placing an order, you can submit your measurements, and our artisans will tailor your piece precisely. Production takes 5 to 6 business days.

Can I get fitting advice before placing an order?
Absolutely. Our team is available via live chat or email to guide you through the measuring and fitting process before production begins.

How It Works

SHIPPING & DELIVERY

Do you ship internationally?
Yes. We offer free worldwide shipping on all orders. Your piece of refined elegance is crafted and shipped with care to reach you wherever you are.

How long does shipping take?
Please allow 14 business days for the meticulous crafting of your order. Delivery times vary slightly based on your location, but tracking details will be provided once dispatched.

RETURNS & EXCHANGE

What is your return policy?
We want you to cherish every piece you receive. If you wish to return or exchange an item, we offer a simple return process within 14 days of delivery, provided the garment is unworn, unwashed, and in original condition with all tags attached.

(Exchange shipping labels are provided only upon request.)

How do I initiate a return or exchange?
Please email kingsmencoutureau@gmail.com to start your return or exchange process. Our team guarantees a response within one hour during business days.

ORDERING & PAYMENT

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s journey to you.

What payment methods do you accept?
We accept all major credit cards, PayPal, and secure digital payment options to ensure a seamless checkout experience.

GIFTING & PROMOTIONS

Do you offer gift cards?
Yes. Kingsmen Couture offers digital gift cards — the perfect gesture for those with discerning tastes. Gift cards are available for purchase through our online store.

How can I stay updated with new releases?
Subscribe to our email newsletter to gain early access to new collections, exclusive offers, and private events. You can also follow us on our official social media channels — links can be found at the bottom of our website.

STILL HAVE QUESTIONS?

Our concierge team is at your service.
Contact us atkingsmencoutureau@gmail.com— we guarantee a response within one hour.