SHIPPING AND DELIVERY

Shipping & Dispatch

The final step of the artisan’s work is ensuring the garment's safe arrival. We entrust our outerwear only to transit networks capable of handling heavy, structured leather and suede with the respect it requires.

Preparation & Handover Every Kingsmen Couture jacket undergoes a strict, final physical inspection before it is cleared for transit. We do not rush this process.

Ready-to-Wear: Please allow 2 to 3 business days for the atelier to prepare and dispatch your standard garment.

Made-to-Measure: Please allow 2 to 3 weeks for the complete artisan crafting and dispatch of bespoke pieces.

The moment your jacket clears our inspection and leaves our hands, you will receive an encrypted tracking sequence via email.

Transit Routes & Timelines Once dispatched from our master workshop, transit times depend on your destination and selected service tier.

Domestic & Regional Transit (Australia, New Zealand, India & Select Regions):

Standard Dispatch: Complimentary. (Estimated 12-14 business days domestically).

Priority Dispatch: $14.95 AUD. (Estimated 7-10 business days domestically; 10-12 business days regionally).

Global Transit:

International Dispatch: $29.95 AUD. (Estimated 7-21 business days).

International Customs & Duties We declare all items strictly at their exact physical value. International shipments may be subject to localized customs duties, taxes, and clearance fees determined by the destination country. These charges are the sole responsibility of the recipient. We advise consulting your local customs office for specific parameters before ordering.

The Tracking You are able to monitor the physical movement of your garment from our atelier to your door. Use the tracking sequence provided in your shipping confirmation email to follow the exact route of your jacket.

Delivery Contingencies Should your tracking sequence indicate a successful delivery, but the physical parcel has not been received, contact our Client Services Concierge at kingsmencoutureau@gmail.com within 7 days of the estimated arrival. We will liaise directly with the transit network to resolve the discrepancy.

If a package is returned to our atelier as undeliverable due to an incorrect address provided at checkout, or following multiple failed delivery attempts, the client assumes responsibility for the exact cost of re-shipment.

The Concierge For direct inquiries regarding the physical location of your garment or specific transit protocols, contact our Client Services Concierge at kingsmencoutureau@gmail.com.